» How do I get to the Commissary from outside the VIC?
» How do I activate my grounds pass to get Commissary access?
» Can somebody else do the shopping on my behalf using my grounds pass?
» Where do I place a bulk sale order?
» Is the Commissary open on Saturdays and on UN public holidays?
» Who is entitled to a family card?
» Do children have access to the Commissary?
» What are the accepted means of payment in the Commissary?
» How long am I allowed to park in the Commissary parking lot?
» How long am I allowed to keep my shopping in the depository?
» Am I allowed to take a Commissary trolley to my office?
»

Where can I collect my "gift with purchase"?

» How can I suggest a new item?
» Where do I enquire about an item lost in the Commissary?
» How long may I use the Commissary lockers for?
» Can I obtain a second copy of my receipt?
» How is my purchase entitlement calculated?
» How can I find out how much of my quarterly entitlement is still left?
» Why does the Commissary not stock products such as fresh bread and meat, fruit and vegetables?
» What food products is the Commissary not allowed to sell?
» Who can help me locate products in the Salesroom?
» What do I do with my shopping of chilled and frozen products, if I do not have a fridge/freezer in my office?
» Why doesn’t the Commissary publish a price list on its homepage?
» Why is it that my favourite product is suddenly no longer available?
» How do I submit a query or complaint?
» What happens if I forgot my grounds pass at home? Can I still do my shopping?
» How does the Commissary calculate its sales prices?

How do I get to the Commissary from outside the VIC?

If you come to the VIC by car, you should drive along the Leonard Bernstein Strasse (coming from Wagramer Strasse as well as from the A22) and enter the VIC premises via Gate 4. From there follow the road straight on for approximately 100 metres and you will find the Commissary parking lot to the right.

If you are using public transport, you should take the underground U1 and exit at the station called Kasiermühlen/Vienna International Centre, proceeding to Gate 1. Head for the C-building and take one of the four lifts on the ground floor to level -1 or proceed further to the F-building and take a lift to level –1; from there follow the sign "Commissary".

How do I activate my grounds pass to get Commissary access?

To activate your Commissary entitlements, you should bring your grounds pass to the Commissary Information Desk (open 12:00 to 19:00 hours). Thereafter, you need to contact Customer Service again whenever your contract is extended or your contractual status changes.

Can somebody else do the shopping on my behalf using my grounds pass?

Access to the Commissary is restricted to holders of a grounds pass validated for Commissary access. Nobody may make a purchase on behalf of somebody else. At the checkout desk, you are required to produce your grounds pass, which is used by the cashier to log you into the computer system. Your photo will then appear on the checkout display and identify you as the entitled customer.

Where do I place a bulk sale order?

Bulk sale orders are placed at the Information Desk.

Is the Commissary open on Saturdays and on UN public holidays?

No. The Commissary's normal opening hours are Monday to Friday from 12:00 to 19:00 hours. The summer opening hours are Monday to Friday from 12:00 to 18:30. On Saturdays, Sundays and UN public holidays we are closed.

Who is entitled to a family card?

Every Commissary participant is entitled to a family card for one other member of his/her immediate family (spouse, unmarried child, parent, sister or brother) living in the same household. If a family includes more than one Commissary participant, only one other member of the immediate family may be issued a grounds pass validated for Commissary access.

Do children have access to the Commissary?

Children / offspring from the age of 12 to 25 years (inclusive) Have access on Wednesdays only.

Children under the age of 12: No restriction.

Offspring exceeding the age of 25 have no access to the Commissary.

What are the accepted means of payment in the Commissary?

We accept cash (Euro only) or debit cards carrying the Maestro or VPay logo (Bankomat cards).

How long am I allowed to park in the Commissary parking lot?

Customers may park at the Commissary parking lot for up to a maximum of one hour. Customers exceeding that period run the risk of receiving a parking ticket from the UN Security.

How long am I allowed to keep my shopping in the depository?

Due to space limitations, customers must collect all their shopping before the end of every working day (depository opening hours are from 12:00 to 19:00).

Am I allowed to take a Commissary trolley to my office?

Generally speaking, Commissary trolleys are to be used exclusively for shopping in the Commissary and to transport the shopping to the parking lot. In exceptional circumstances, customers may ask the Information Desk for permission to take a trolley to their office. In these cases, customers are asked to deposit their grounds passes at the Information Desk and return the trolley on the same day.

Where can I collect my "gift with purchase"?

"Gifts with purchase" are available in limited quantities from the Information Desk.

How can I suggest a new item?

To suggest a new item, fill in a Commissary suggestions form (available from the Information Desk or from our homepage).

All suggestions are forwarded to the Commissary’s Procurement Unit and later to the Commissary Selection Sub-Committee (SSC) for consideration. Once a decision has been taken by the SSC, you will receive e-mail notification from the Commissary Customer Service about the outcome.

Where do I enquire about an item lost in the Commissary?

Any item found on the Commissary’s premises is kept at the Information Desk until the end of the same day. On the following day, such items are forwarded to the UN Security "Lost and Found" office located on the ground floor of F building.

How long may I use the Commissary lockers for?

Commissary lockers may not be used beyond the end of the working day. At the end of the day, all items left in the lockers will be cleared and forwarded to the UN Security "Lost and Found" office situated on the ground floor of F-building.

Can I obtain a second copy of my receipt?

Upon request, Customer Service will be pleased to print a second copy of your receipt.

How is my purchase entitlement calculated?

For the calculation of purchase entitlements two factors are taken into account: a participant’s status (single or married/dependent) and the grade he/she belongs to (General Service, Professional and higher level, Diplomat). These two taken together, result in purchase entitlements of 17% of a grade P-2, step 1 up to 14% of a grade D-1, step 1 net base salary plus post adjustment for participants of the professional and higher-level categories and diplomats, and in 26% of a grade G-3, step 1 and 24% of a grade G-7, step 1 net base salary for participants of the general service categories.

How can I find out how much of my quarterly entitlement is still left?

At the bottom of the latest Commissary invoice, you will find the amount still left as well as the balance of the tobacco and hard liquor points still at your disposal. You can also make an enquiry at the Commissary Customer Service or the Information Desk.

Why does the Commissary not stock products such as fresh bread and meat, fruit and vegetables?

These products are prohibited under the terms and conditions of the Headquarters Agreement between the Austrian government and the IAEA, UNOV, UNIDO and CTBTO.

What food products is the Commissary not allowed to sell?

Ordinary salt and sugar, flour (other than wholewheat, hardwheat and self-raising), bread and similar bakery products (fresh), sausages (other than salami and tinned), fresh eggs, fresh fruit and vegetables.

Who can help me locate products in the Salesroom?

Please consult our shop plan on the Commissary homepage or pickup a printout from the Information Desk. Additionally, our staff on the Salesfloor and at the Information Desk will be pleased to point you in the right direction.

What do I do with my shopping of chilled and frozen products, if I do not have a fridge/freezer in my office?

For your convenience, you can leave your shopping (chilled, frozen and dry items) at the Depository to pick it up later the same day. Due to space limitations, customers must pick-up their shopping before the end of the same day.

Why doesn’t the Commissary publish a price list on its homepage?

Due to confidentiality reasons, the Commissary does not publish its prices outside its actual premises.

Why is it that my favourite product is suddenly no longer available?

There are many different reasons why this can happen, to name just a few:

  1. Delivery problems caused by the supplier (non-delivery, late delivery, under-delivery, wrong delivery, damaged delivery, delivery of already expired goods)
  2. Delivery delays of products from non-EU countries caused by customs problems
  3. The item might have been phased out due to poor sales
  4. The item was only introduced as a seasonal item (and is, therefore, only available at certain times of the year)
  5. Unusually high sales, which could not be foreseen by Commissary Procurement.

How do I submit a query or complaint?

Send an email to the Customer Service at Commissary.CustomerService@iaea.org or call Ext.: 22569

What happens if I forgot my grounds pass at home? Can I still do my shopping?

Yes, go to Customer Service and ask for a Temporary Shopping Card. This is valid for the day of issue only and has to be surrendered to the Cashier once you have completed your shopping.

How does the Commissary calculate its sales prices?

The Commissary’s pricing policy is oriented towards making the Commissary self-sustaining on a commercial basis, but without making a profit. Sales prices are fixed by adding a markup to the cost of goods. The mark-up is laid down by the IAEA’s Director General and, depending on the product class, ranges from 5% for food items, to 15% for fragrances and toiletries to 35% on hard liquor and tobacco products. 5% out of the 35% markup on hard liquor and tobacco is passed on to the Staff Welfare Funds of IAEA, UNOV, UNIDO and CTBTO. It amounts to approx € 200,000 per annum.